Support and Application Management Services
Take advantage of Createch’s support services and get direct access to our experienced and certified consultants to answer your questions, assist in emergencies, and help change your software configuration when required. Our team acts as a complement to your enterprise’s capabilities and gives you access to the full spectrum of skills you require at a fraction of the cost. Doing so, you will also avoid the “single point of failure” situation in your team. Our sole goal is to provide quick issue resolution and uninterrupted service!
Our technical support services can be available 24 hours a day, 7 days a week, on a 365 days a year basis through a combination of on-site, remote, and on-call services. We also offer various Service Levels based on the urgency of the requests. Included in your personalized agreement, these will vary according to the nature of your business.
Our offerings cover all aspects of your:
- Post-implementation support
- Functional support
- Technical support
- Maintenance services
- Application management
- Custom development
- System administration
- Hosting solutions
We understand that each organization is unique. Therefore, our services are available in various financial models to ensure you get the most appropriate solution for your specific needs. The type of agreements include:
- On-demand or pay as you go;
- Prepaid bank of hours;
- Reserved capacity on a fixed period, monthly retainer;
- Long term agreements
- Personalized offers.
All our support consultants are highly certified and experienced in their field of expertise. Furthermore, we comply with the following software editors’ requirements for extensive certification:
- SAP Partner Centre of Expertise;
- IBM Certified Support Provider.
Do not let a technical problem stop your daily business operations and cause delays. Our consultants are available to answer your questions and avoid service interruptions by offering you:
- Technical issues resolution;
- Incident and technical alert management;
- Update and new version management;
- Solution configuration.
If you want to improve your software management or optimize its use within your company, you can also count on the expertise of our consultants to:
- Have access to the latest developments in complementary solutions;
- Know how to maintain your system to improve your operations;
- Organize trainings for your employees.
Need SAP Support
SAP VAR-Delivered Support
VAR-delivered support is a support model for channel partner organizations that have a business model and resources which are suitable for delivering support directly to end customers. We provide 1st and 2nd level line of support for SAP Software for customers under these maintenance agreements. This requires that we are certified SAP PCoE (Partner Center of Expertise) every 2 years.
Report a product error, OSS message or technical issue
Request SAP support, clients having a service agreement with Createch
Montreal Region (local calls): 514 937-1185
Outside of Montreal and Canada (long distance calls): 1 855 937-1185
Need Microsoft Dynamics 365 Support
To create a ticket online: https://projexia.octopus-itsm.com/Login.aspx
Current Microsoft Dynamics users, please contact : firstname.lastname@example.org
Need Damasix Support
To contact us by email: email@example.com
Need IBM Maximo Support
Why Choose Createch to Support Your Software Solutions?
For over 25 years, our sole focus has been to significantly improve our clients’ profitability. Createch is unique on the market for its in-depth combined expertise in business process optimization and technical solutions implementation. More than 1,500 organizations across Canada have placed their trust in us.
Choose Createch to gain access to our 250 employees who collectively hold over 200 different certifications in a wide variety of fields.