Service Industry

The success of a service business is mainly measured by:

  • Customer satisfaction;
  • The fluidity of its processes (fast, predictable, pleasant, efficient);
  • The ability to attract the best talent.

It is essential to know your customers well, to be aware of their habits, and to anticipate their needs. It is also important to develop a culture and conditions of excellence in service delivery and talent management.

Strategic thinking about optimizing your business processes will help align your value chain and operational performance. You will be able to integrate best practices in optimizing the organization of work, methods, procedures and business rules of your service company. Createch is one of the few companies on the market to offer business process optimization services, combined with recognized expertise on several solutions available on the market.

The Benefits of Technology Solutions in the Service Industries

The digital transformation of your service business will be done in part by integrating innovative solutions chosen and tailored to your needs and your budget. These will help you speed up processes, reduce delays, and facilitate the exchange of information between your company, your customers, your suppliers, and your employees.

Technology investment is essential to enter the era of digital transformation and industry 4.0! Leverage our solutions and expertise to:

  • Retain your customers and respond more quickly to their requests;
  • Accelerate problem solving;
  • To strive for excellence in the execution of your operations and administrative processes;
  • Access relevant information in real time to drive your operations and make the right decisions;
  • Leverage your data to create new business opportunities and create a competitive advantage;
  • Recruit talents that will help you achieve your business goals.

Why Choose Createch to Optimize your Service Business?

For over 25 years, our sole focus has been to significantly improve our clients’ profitability. More than 1,500 organizations across Canada have placed their trust in us.

Choose Createch to gain access to our 250 employees who collectively hold over 200 different certifications in a wide variety of fields.

Createch's end-to-end process approach maximizes the real benefits derived from your technology initiatives and drives continuous improvement. Through its well-established methodology, Createch supports companies in an IT project context by incorporating an integrated approach to implementation.

Our teams will help you identify inefficient processes, prioritize your portfolio of improvement initiatives and allocate your budgets according to anticipated benefits.


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