Microsoft Dynamics 365 for Sales (CRM)

Microsoft Dynamics 365 for Sales (CRM or Customer Relationship Management) helps you automate your sales activities and convert your customer relationships into revenue. It also gives you a 360 degree view of the information. You will be able to maximize your investments in sales, marketing and customer service. Easy to use, Microsoft Dynamics 365 for Sales offers comprehensive and integrated tools from first contact to after sale service.

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A Flexible Customer Relationship Management Solution

Designed with industry-proven, reliable technology, Dynamics 365 for Sales adapts perfectly to your changing needs. This powerful system allows you to build closer relationships with your customers and achieve better profitability with its modules of:

  • Sales;
  • Marketing;
  • Customer service;
  • Extended relationship management (xRM, Extended Relationship Management).

Microsoft Dynamics 365 for Sales unifies your experience across all of your organization's activities. Indeed, the tool integrates perfectly with the Microsoft Dynamics 365 suite of solutions, Office 365, Cortana Intelligence and many others.


Native integration with Microsoft Dynamics 365 Business Central and Microsoft Dynamics 365 for Finance and Operations provides synergy between your sales and operations teams. This is possible by centralizing information about your customers, your opportunities, your submissions, your orders or your inventories.

 Thanks to this integration:

  • Improve automation and accuracy of execution of your sales cycles
  • Offer fast, personalized and value-added service with real-time information
  • Fuel sales with targeted marketing campaigns
  • Manage complex relationships effectively (partners, distributors, retailers and suppliers)
  • Ensure informed decision making with diagnostic tools and detailed reports


Implementation and Upgrades

Implement a solution that meets your needs. Our experts provide assistance and judicious advice on the implementation or upgrading of your IT solutions.



Ensure optimum use of your IT Solutions. Our experts help you to solve incidents quickly and avoid interruption of service.


Why Choose Createch to Integrate Microsoft Dynamics 365 for Sales?

For over 25 years, our sole focus has been to significantly improve our clients’ profitability. Createch is unique on the market for its in-depth combined expertise in business process optimization and technical solutions implementation. More than 1,500 organizations across Canada have placed their trust in us.

Choose Createch to gain access to our 250 employees who collectively hold over 200 different certifications in a wide variety of fields.

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