Success Stories

Lean Six Sigma Training Program Green Belt Level


Reduction in operational costs compared to the initial situation


Keurig can now benefit from a fast return on investment.

I would like to express my appreciation for the success of the Lean Six Sigma Training given at Keurig by Createch. This has allowed our employees to practically apply the subject. Personalized support, on-site training as projects progress, as well as evaluation processes have yielded tangible results in improving our processes and reducing costs. Keurig now has an enviable continuous improvement program, whose participants have appreciated the standard method and the various tools provided. We are now well equipped to continue to carry out transformation projects.
Geneviève Brouillette Vice President, Finances and Services, Café Van Houtte

Impressive Results

  • 27 % reduction in operational costs compared to the initial situation
  • Six projects realized internally
  • Green Belt certified employees (equipped to carry out improvement projects on their own)

Keurig Canada Inc. is a company offering a wide range of premium coffees in a variety of formats, as well as teas and other beverages. Socially committed, the organization has set up programs to support local and global communities to achieve its sustainable development goals.

Challenges and Opportunities

There was a lack of trained staff at Keurig to ensure continuous training in a well-organized way. The company wanted to use a recognized method to fulfill improvement projects. In addition, Keurig had some challenges, such as:

  • Unfinished projects;
  • Lack of consistency and standardization in presentation of projects to decision makers;
  • Wasted time.

Keurig retained the services of Createch, with whom the company has collaborated with in the past regarding the implementation of a Lean Daily Management System (DMS). Createch’s expertise was thus already recognized at Keurig.

Why Lean Six Sigma Green Belt?

The objective of this advanced training in continuous improvement is to increase a business’s overall profitability by focusing on the employees’ full potential. They benefit from a personalized coaching following each education phase of the Lean Six Sigma’s methodology and get the necessary tools to:

  • Identify opportunities for improvement;
  • Put in place development initiatives;
  • Become self-sufficient in managing complex projects.

Led by experts, this training also simplifies the process to complete concrete corporate projects. Consequently, the return on investment is fast.

Critical Success Factor

The involvement of managers is undoubtedly a key factor ensuring such a project’s success. Thanks to the responsiveness of Keurig’s employees, the training program was carried out in the most efficient manner possible.

Challenge Faced

Enthusiastic, some Keurig’s employees wanted to complete projects that were much too complex with respect to the training’s context.

Createch’s experts assess every project before undertaking it to ensure that it is adapted to the approach, and provides employees with the most valuable learning possible.